SingleSource Support Programs
Everyone You Need to Manage a Contact Center
Our flexible Help Desk empowers clients to more effectively manage their Contact Center environment. We also manage critical relationships with their Carriers. Assign a virtual team of experts at a fraction of the cost. Dedicated project management team for new services, and MACD service requests, plus a consultative account management team.
Get the professional expertise you need to manage and support the vendors and technology that keeps your Contact Center running efficiently and profitable.
Proprietary PM process and software delivers operational excellence. We do all the heavy lifting so you don’t have to.
We make carrier transitions virtually seamless. Our proven process eliminates mistakes, producing stress free installations.
We diagnose any issues, open tickets, and work through the issues until service is successfully restored.
We regularly identify and correct telecom billing errors, securing credits and making sure that the corrections stick.
Our highly specialized, expert professionals have 10-25 years of experience in wire-line, data, cloud and wireless services.
Our services include a range of offerings that can streamline your operations and improve company performance. Take advantage of a support structure already in place with a proven track record. Our highly specialized, expert professionals have 10-25 years of industry experience.
We audit each invoice to note any and all billing discrepancies, service changes, or changes to monthly cost.
We provide expense and management services so you can focus on business growth.
Enterprise customers need to correctly identify billing and what services actually exists at each location.
Without the proper expertise, office moves cause stress and missing a critical date will delay installation.
Look at previous invoices to reclaim monies lost, SingleSource™ can perform a historic audit on contingency.
A detailed report of the actions completed to demonstrate all the work that has been performed on your behalf.