The Most Complete Solution for the Modern Business
A single point of contact providing the most innovative and effective solutions available.
SingleSource provides best-of-breed cloud solutions to more than 500 enterprises across the globe and to more than 250,000 users. The way we communicate has changed. We no longer just make phone calls. Now we send instant messages. We make video calls. We share screens when having virtual meetings. Employees need these new capabilities to remain productive. When your business’ productivity and communications rely on delivering the right tools at the right time, you need SingleSource.
Reliable
Over 10 billion+ interactions processed a year. Redundant data centers, geographically dispersed, with failover capability.
Scalable
Easily add agents, customize dashboards, create and monitor teams, and maintain productivity from anywhere in the world.
OmniChannel
Agents to move seamlessly between social media, mobile care, web, video, live chat, email, and voice calls — giving customers a better experience.
Reporting
Complete picture of your contact center with the help of more than 100 standard reports, including both real-time and historical reporting options.
Integration
Powerful integration tools help you get the most out of all of your applications and systems.
Control
Our web-based portal lets managers quickly configure users, schedules and notifications anywhere.